FAQ | snapwear.pro

INTEGRATIONS

Which e-commerce platforms does Snapwear integrate with?

We offer integrations with popular e-commerce platforms to enable merchants to utilize print-on-demand services. Currently, we support integrations with platforms such as WooCommerce, Shoper, Shopify, PrestaShop, Redlink, TakeDrop, and Baselinker. We are continuously working to expand our offerings and introduce support for additional platforms. If you use a platform that is not listed, feel free to contact us at [email protected] to inquire about possible integration.

How to connect a Shoper store with the Snapwear plugin?

Integrating our Print-on-Demand plugin with your Shoper store is quick and intuitive. Our system will guide you through the process step by step. To see how to connect your Shoper store with our plugin, simply register on the www.snapwear.pro platform and follow the tutorial available via this link.

How to connect a WooCommerce store with the Snapwear plugin?

Integrating our Print-on-Demand plugin with your WooCommerce store is fast and simple. Our system will take you through the process step by step. To connect your WooCommerce store with the Snapwear plugin, register at www.snapwear.pro and follow the tutorial provided via this tutorial.

WooCommerce Integration

Log in to your seller account at: https://snapwear.pro/login.
Make sure all your company details are completed, and set your preferred language and currency in the My Account tab.
In the My Account > My Stores section, click on the Add New Store button.
Enter your store’s name, which will appear on shipping labels sent to your customers. You will be able to edit this name later. Choose the type of notifications you would like to receive at the email address provided during registration.
Click the Connect button next to the newly created store.
In the next step, click the Connect button next to the WooCommerce logo.
Provide the URL of the store you want to integrate and accept the required permissions.

Done! Your store has been successfully connected, and you can now start adding your first products.

How to connect a Shopify store with the Snapwear plugin?

Integrating our Print-on-Demand plugin with Shopify is quick and straightforward. Our system will guide you step by step through the process. To connect your Shopify store to the Snapwear plugin, register on www.snapwear.pro and follow the tutorial available through this tutorial.

Log in to your seller account at: https://snapwear.pro/login.
Make sure all your company details are completed, and set your preferred language and currency in the My Account tab.
In the My Account > My Stores section, click on the Add New Store button.
Enter your store’s name, which will appear on shipping labels sent to your customers. You will be able to edit this name later. Choose the type of notifications you would like to receive at the email address provided during registration.
Click the Connect button next to the newly created store.
In the next step, click the Connect button next to the Shopify logo.
You will be redirected to the Shopify App Store. Find the Snapwear plugin and select Add App.
Accept the permissions required to install the snapwear.pro app.
Done! Your store has been successfully connected, and you can now start adding your first products.

Is it possible to integrate with platforms like Ebay, Etsy, etc.?

Currently, we do not have direct integrations with marketplaces such as Etsy or Ebay. However, integrating with Baselinker allows you to list your products on these and many other sales platforms. Please review Baselinker’s offerings and see how to integrate your account on their platform with our plugin. For more detailed information, contact [email protected].

How to connect a TakeDrop store with the Snapwear plugin?

Integrating our Print-on-Demand plugin with your store on the TakeDrop platform is quick and intuitive. Our system will guide you through the process step by step. To connect your store on TakeDrop with the Snapwear plugin, you need to register on www.snapwear.pro and follow the tutorial available at this link.

How do I connect my Baselinker account with the Snapwear plugin?

Integrating our Print-on-Demand plugin with your Baselinker account is quick and intuitive. Our system will guide you through the process step by step. To connect your Baselinker account with the Snapwear plugin, register on www.snapwear.pro and follow the tutorial available at this tutorial.

How do I connect my PrestaShop account with the Snapwear plugin?

To integrate your PrestaShop store with Snapwear, the connection is established via API, ensuring seamless synchronization of products and orders between the two platforms.

For detailed instructions and assistance with the setup, please contact our support team at [email protected]. Our experts will guide you through the process and ensure a smooth and efficient integration.

How do I connect my Redlink r account with the Snapwear plugin?

To integrate your Redlink store with Snapwear, the connection is established via API, ensuring seamless synchronization of products and orders between the two platforms.

Are integrations with other platforms beyond those listed in your offer possible?

It is possible to integrate your online store with our plugin via API. If you are interested in this solution, please send us a JSON file to [email protected] for compatibility verification.

Is there a fee to integrate my store with the Snapwear plugin?

Integrating your online store with Snapwear's Print on Demand plugin is free. You only pay us for orders you place. Setting up an account on Snapwear doesn't involve any additional costs. Any potential costs related to connecting the plugin may depend solely on the pricing policy of the online store service provider.

RETURNS AND COMPLAINTS

What should I do if my customer did not receive their order?

First, contact us by sending an email to [email protected]. In your message, include the order number of the missing shipment. Depending on the reason for the delivery issue, we will take the appropriate steps:

If the package was lost by the carrier: We will reorder the shipment at no additional cost to you. We will ask you to provide the necessary documents to file a claim with the carrier.
If the delivery failure is due to incorrect recipient information: If the delivered order lacks certain information or contains incorrect details (address, customer name, phone number), and this causes a problem with delivering the shipment, the seller (merchant) is required to reship the order at their own expense.
If the package is marked as delivered but the customer claims they did not receive it: Sometimes, a package may be delivered and left in an unexpected location on the property. The customer should first contact the carrier to check if the delivery driver left any additional information (e.g., "Left on the back porch"). If the package still cannot be located, contact us by emailing [email protected] and provide the order number of the missing shipment. We will make every effort to locate the lost package.

Can a customer return an ordered product?

Customized products are not eligible for returns as their customization prevents further resale. Since the products are manufactured by us as part of a B2B order, we do not accept returns from end customers. Please define an appropriate Return Policy in your store's Terms and Conditions and account for potential returns in your margin. In the case of damages or errors in graphics or orders, please submit a complaint.

What if my customer wants to exchange/return a product?

Customized products are not eligible for returns as their customization prevents further resale. Since the products are manufactured by us as part of a B2B order, we do not accept returns from end customers. If your customer wants to exchange a product and it is in line with your store’s policy, please manually place a new order for the correct size/color/model of the product and submit payment for the new order.

What should I do if the wrong product was delivered or if a product is missing from the order?

If a product is missing from the package or an incorrect product was delivered, please email us at [email protected]. Include the order number in your message, and we will promptly prepare and send the correct product.

What should I do if the delivered product is damaged?

If you receive a damaged product, please email us at [email protected]. Include your order number and attach clear photos showing the damage. If the complaint is accepted, we will arrange for a replacement and send you the correct product.

How much time do I have to file a complaint regarding an undelivered or defective shipment?

All complaints related to printing errors, damages, or defective products must be submitted within 2 weeks of receiving the product. Complaints concerning packages lost in transit must be reported no later than 4 weeks after the estimated delivery date.

Where should I send the returned products?

Please do not return the product to us before contacting us first. Our team will review each complaint individually and, based on the specific case, we will propose the most suitable solution.

Complaints – Validity

Complaints are only possible in the following situations:

The print contains errors (e.g., does not match the design).
The product is defective (e.g., has damage or manufacturing defects).
The error is significant.
The product does not meet the order specifications (e.g., incorrect size or different product model).

Complaints do not cover issues resulting from:

Improperly prepared print designs.
Errors in the order (e.g., wrong size or color selected).
Normal wear and tear of the product.

Complaint Process

1. Submitting a Complaint
The merchant must submit a complaint by providing:

A detailed description of the issue.
High-quality photos clearly showing the defect (in the print or product).
The order number related to the complaint.

2. Complaint Assessment
Upon receiving the complaint, our team carefully analyzes the submitted materials.
If the product defect is confirmed, we will take appropriate actions.

3. Complaint Resolution
If the complaint is accepted, we will propose:

Reprint: The product will be reprinted and sent again at no additional cost.
Product Repair: If technically possible, an attempt will be made to fix the defect.

According to Polish consumer law and our policy, in the case of complaints regarding personalized products, the manufacturer has the right to refuse a refund. The standard resolution for complaints is product replacement or repair. Refunds are not included in our complaint policy.

PRODUCTS AND DESIGN

What products can be sold through Snapwear?

Our range includes a diverse selection of customizable products in categories such as clothing, accessories, and home textiles. We offer products across various price points, allowing you to choose items that best suit your target audience.

You can opt for highly popular brands like Gildan or Bella/Canvas, known for their high quality at affordable prices. Additionally, Stanley/Stella is worth noting for its excellent quality, trendy designs, rich color options, and attention to detail. Stanley/Stella products are made with respect for the environment and fair labor practices, certified by GOTS and Fair Trade.

In addition to white label products, we also offer fully printed products manufactured from start to finish in our factory. The production process begins with printing the designed pattern on a roll of fabric. We then use lasers to cut out the appropriate shapes, which are hand-sewn by our experienced seamstresses. The resulting prints are vibrant and durable. We continuously expand our product range, responding to market needs and customer interest.

Where can I find your product catalog?

You can find all products along with their prices on our website under the PRODUCTS. section.

Can I expect color differences between my design and the final product?

Our advanced digital printing technologies provide high-quality reproduction of graphic designs. However, there may be slight differences in the color received. Colors might appear slightly different from the photos or artwork file due to variations in monitor calibration and technical limitations of the printing processes.

Why do the dimensions of the received product differ from the sizes listed in the size chart?

The dimensions of the finished products may vary slightly from those listed in the size chart. We provide information regarding the margin of error for each product. These differences are due to standard tolerances in the garment manufacturing process.

The product with all-over print (full print) feels stiff—what should I do?

Products with all-over prints may initially feel slightly stiff, especially if the design contains a lot of dark colors. After the first wash, when the excess dye is rinsed out, the stiffness will disappear. We recommend washing with similar colors during the first cycle to avoid color transfer to light clothing. The print is durable and will not lose its vibrancy, even after many washes.

Why does the received product have a vinegar-like smell?

When unpacking a new shirt or sweatshirt with direct-to-garment (DTG) printing, you might notice a vinegar-like smell or white powder. Don’t worry—these are byproducts of the fixation agent used during the printing process. This agent helps the ink bond with the fabric and prevents peeling. To eliminate the unpleasant smell and any residue, simply wash the product. After the first wash, the unwanted characteristics will disappear, leaving only the durable and vibrant print.

How to wash printed products to extend the lifespan of the design?

To maintain the high quality of prints on clothing and fabrics for as long as possible, follow these washing guidelines:

Turn the garment inside out before washing.
Use a gentle wash cycle and cold water to minimize color fading and fabric shrinkage.
Avoid bleach and harsh detergents that can damage the print.
Air dry the printed garment whenever possible, avoiding tumble dryers, which can weaken the print.

Can printed dishes be washed in a dishwasher?

Printed dishes can be washed in a dishwasher, but caution is recommended to preserve the durability of the print:

Avoid high temperatures: Choose gentler wash cycles and avoid high temperatures that may affect the longevity of the print.
Wash on the top rack: Place dishes on the top rack of the dishwasher, where the temperature is lower.

Can I skip any sizes when adding a product to my store’s offering?

No—adding a specific product means including all size variants for that model.

Are all products listed on the website physically available in stock?

We strive to keep our inventory levels up to date. Occasionally, there may be discrepancies between the online offer and the actual stock. In such cases, we always contact the customer to discuss the next steps.

How long does production take?

The fulfillment time for orders is usually 2 business days for DTG and sublimation prints, and about 5 business days for all-over print products.

What are the requirements for graphic files to be placed on products?

To ensure the highest quality print, graphic designs should be prepared in high resolution, ideally between 200-300 dpi, at a 1:1 scale. The file should have a transparent background (with only the print elements visible) and be saved in PNG format.

How to Prepare a graphic file for heat-transferred neck tags

The maximum print area for neck tags is 10 cm x 8 cm. Make sure the file resolution is 200-300 dpi to achieve the highest print quality. Maintain a safety margin of approximately 0.3 cm from the edge to avoid cutting off important design elements. The file should have a transparent background (only the elements intended for printing should be visible) and be saved in PNG format.

What printing technologies does Snapwear offer?

Snapwear uses advanced digital printing technologies, including DTG (Direct to Garment), Sublimation, and All Over Print. Each of these technologies has its specific applications and advantages. You can learn more about our offerings here.

What are the differences between designing in 2D Generator and 3D Generator on Snapwear?

The 2D Generator allows you to design prints on a single surface of the product, making it ideal for creating classic items such as T-shirts, hoodies, or bags. It is used for designing products with sublimation and DTG prints. On the other hand, the 3D Generator offers more advanced, three-dimensional design, where each element of the product can be customized individually, allowing for more complex and unique visual effects. The 3D Generator is used for designing full-print products.

What to Avoid When Designing Fullprint Products

Dark colors and large color blocks may not be ideal for full-print designs. Instead, consider using lighter, more varied colors and patterns for better results. Additionally, be mindful of element placement—design elements near seams may not align perfectly during sewing.

If a design extends beyond the designated print area, will it be corrected during production?

Proper preparation of the design is crucial and in the merchant's best interest. The product will be printed based on the preview we receive. If your design exceeds the print area, an error message will appear.

Why does the design on a smaller size product differ slightly from the design on a larger size of the same product?

During the preparation of the design for printing, the pattern is automatically scaled to fit different sizes. As a result, the placement of graphic elements may vary slightly between smaller and larger sizes. To avoid distortion of the graphic, do not place important design elements on seams.

Why can’t I see the product on my store’s page?

Every product must be published after design. Ensure that the integration process is completed correctly and that the PUBLISH option has been selected for the product. If the product still isn’t visible on your store’s page after verifying these elements, please contact us at [email protected] for technical assistance.

SELLER PANEL

What actions can be performed in the "My Stores" section of the Snapwear Seller Panel?

In the "My Stores" section, you can:

Manage connected stores, view and edit their settings.
Add new products and modify existing ones.
Adjust payments and check order statuses.
Disconnect a store from the platform if needed.

What actions can be performed in the "My Account" section on the Snapwear platform?

In the "My Account" section, you can:

Enter payment details necessary for billing and invoicing.
View payment history to track previous transactions.
Manage the list of stores linked to your account.
Review uploaded graphic files used in your designs.

What functions are available in the "Orders" section of the Snapwear user panel?

In the "Orders" section, users have access to several key functions:

Order Details: Access detailed information about each order, including customer data and order status.
Manage Payments: Ability to handle payments and manage billing.
Place Orders: Option to place new orders independently.
Download Invoices: Users can download invoices for each transaction.

OFFER

Is it possible to add custom labels to products?

Unfortunately, we do not currently offer the option to add custom tags to products, as it would extend the order fulfillment time

Do you offer packaging personalization services?

We currently do not offer packaging customization, as our model is based on a fast and efficient print-on-demand order fulfillment process. Introducing packaging customization would extend production time and affect delivery speed.

Do you offer free samples of your products?

We're sorry, but we do not currently offer free samples.

Are the prices for DTG-dedicated products final?

The prices provided apply to products with a single print (on the front or back). If you plan to print on both sides of the product or add a neck tag, the price will increase

Are the prices shown on the site net or gross?

The prices listed on the website vary based on the shipping country and the company's registration status.

For companies registered outside Poland and listed in the VIES system: the prices are final (gross).
For companies registered outside Poland and not listed in the VIES system: the prices are net (VAT will be added).
For companies registered in Poland: the prices are net (VAT will be added).

What is the Snapwear Affiliate Program, and how can I join it?

The Snapwear Affiliate Program offers a great opportunity to earn money by promoting our platform. Once you join, you will receive a unique referral code to share. For each order placed in a store registered with your code, you will earn a 5% commission. To join the program, please contact us at [email protected].

ORDER FULLFILMENT

Where is the production carried out, and where are the orders shipped from?

All Snapwear orders are processed in our factory in Łódź, a leading European hub for on-demand production. Our facility, Print Logistic, utilizes the latest digital printing technology, including Kornit Digital systems. We are equipped with cutting-edge machines for DTG (Direct to Garment) printing, roll-to-roll printing, sublimation, and digital embroidery.

Print Logistic is committed to sustainability by investing in technologies that have a significantly lower environmental impact compared to traditional mass production. Kornit machines reduce water and energy consumption and use eco-friendly inks. Most of the material waste generated during production is repurposed, for instance, as cushion fillings. Our machinery ensures not only top-notch quality but also flexibility and rapid production.

Can I cancel an order?

Cancellation is possible only if the order has not yet been sent to production. To check if cancellation is still possible, please contact us immediately at [email protected].

Can I edit my order?

Unfortunately, once an order has been placed, it cannot be modified. This is due to our print-on-demand model, which is designed for efficiency and fast processing. Any changes to an order after it has been submitted could impact the production schedule and delivery time, potentially causing delays. To ensure timely and accurate fulfillment, please carefully review all details before finalizing your purchase.

What functions are available in the "Orders" section of the Snapwear user panel?

In the Orders section of the Snapwear user panel, you have access to several key functions:

Order Details: View detailed information about each order, including customer data and order status.
Managing Payments: Handle payment management and reconciliation.
Placing Orders: Place new orders directly from the panel.
Downloading Invoices: Download invoices for each transaction.

What is the shipping time within Poland?

Shipping time within Poland is 1-2 business days.

What is the shipping time outside of Poland?

Shipping time outside of Poland depends on the destination. Detailed information can be found here.

What are the shipping costs?

The shipping cost within Poland is 14 PLN net (for shipments up to 20 kg). For shipping outside of Poland, the price depends on the weight of the order and the destination country. A detailed price list can be found here.

To which countries do you ship packages?

We ship packages to many countries around the world. To check the full list of available countries, please refer to the document available at this link: List of Countries.

What delivery options does Snapwear offer?

Domestic Delivery (Poland):
In Poland, we offer two delivery options:

InPost (Parcel Lockers): Delivery to a selected parcel locker. (Currently, the InPost parcel locker option is available only for stores using the Shoper and WooCommerce platforms.)
DPD (Courier): Direct delivery to the address specified by the customer.

International Delivery:
For international shipments, we use the services of Asendia.
Parcels are first sent to Asendia’s distribution center, from where they are directed to the destination countries.
Please note that updating the tracking number by Asendia may take some time after the parcel is dispatched.

How to find shipment information?
After dispatching a parcel, we generate a shipping notification that includes the tracking number.
For international shipments, the tracking number can be checked on Asendia's website.
Ensure the customer has access to the tracking number so they can monitor the shipment.

Important notes:

Final Carrier: We do not guarantee that the final carrier (e.g., in the recipient's country) will send a notification regarding the delivery date. We recommend regularly checking the shipment status.
Instructions for Customers: We suggest providing clear information about the delivery process on your website. This will help prepare customers for receiving their parcels.

What to do if the shipment hasn’t arrived despite being marked as "delivered"?

Check the surroundings: The customer should ensure the parcel hasn’t been left in a mailbox, building reception, residential security, or with neighbors.
Contact the carrier: In case of doubts, we recommend contacting the final carrier and our support team.

When won’t we resend a shipment?
If it turns out that:

The shipment wasn’t collected due to negligence by you or your customer (e.g., not regularly checking the status), you will be obligated to:
- Refund the customer or place a new order at your expense.

When will we resend an order?
If it turns out that:

The shipment was lost by the carrier.
The tracking information was incorrect.
In such cases, we will reprint the order and send it as soon as possible.

Support for delivery issues:
If:

The shipment status hasn’t changed for a long time.
The parcel isn’t visible on the final carrier’s website.
You have other concerns about the delivery.

Contact our support team immediately, and we’ll do our best to resolve the situation promptly.

Is it possible to have an order shipped "cash on delivery"?

Unfortunately, we do not offer a "cash on delivery" option at this time. All orders must be prepaid.

BILLINGS

What are the costs associated with working with Snapwear?

You are billed only for orders placed through our platform. We do not charge any additional fees. Any potential costs associated with connecting the plugin may depend solely on the pricing policy of the online store service provider.

When do I need to make payment for an order?

Payment for an order must be completed before the production process begins. The order will be processed only after full payment has been received.

How do I make a payment for an order?

When you receive a notification that a customer has made a purchase in your store, log in to your Seller Panel. Then, go to the "Orders" tab and pay for the new order. The payment covers the cost of purchasing the product from Snapwear. The retail margin is your profit.

How are orders settled with Snapwear?

Each order, once placed and paid for, is settled through the issuance of an invoice.

Is it possible to issue collective invoices?

We are working on the possibility of adding collective, periodic invoicing. More information will be available soon.

Where can I find the invoice for my orders?

Invoices are available for download in the Seller Panel after logging in. To download an invoice, go to the "Orders" tab and open the details of the specific order by clicking on its number. The invoice download button can be found at the top right of the screen.

What payment methods does Snapwear accept?

Currently, we accept payments via PayPal and PayU. In the future, we plan to introduce additional payment methods, including the option to link a credit card to the seller account.

TERMS OF COOPERATION

Does starting cooperation require signing a contract?

No, starting cooperation with us does not require signing a contract. You simply need to accept the TERMS OF SERVICE. You can also uninstall the plugin at any time if you decide to end the cooperation.

Do I need to have a registered business to use Snapwear’s services?

Our services are primarily aimed at businesses. However, you can also use our platform if you have an unregistered business, provided you have a VAT number (NIP). For detailed information, it is advisable to consult with a tax advisor or accountant. If you do not yet have a registered business but want to start your e-commerce and Print-on-Demand journey, you can take advantage of the TakeDrop Incubator program. This program offers a fully functional, professional online store with integration capabilities for the Snapwear plugin, without the need for a registered business. For more information about the TakeDrop Incubator, click here.

Does registering on the Snapwear platform involve any fees?

No, registering on the Snapwear platform is completely free. You are only billed for the orders you process through the platform.

How to create an account on Snapwear?

Creating an account on Snapwear is very straightforward! Follow these steps:

Visit Snapwear's website and select the REGISTER option.
Enter your email address, which will also serve as your login.
Choose a strong password.
Complete the registration form with your details.

Once you've finished these steps, you'll have access to your account and all Snapwear features. The next step is to connect your store with our plugin. For instructions on how to do this, please refer to the INTEGRATIONS section.

Can I connect multiple stores to a single account?

Yes, you can connect multiple stores to a single account. Each store will have its own separate section in the Seller Panel, making it easier to manage different assortments within one platform.

What procedures apply in case of intellectual property rights infringement by a Snapwear user?

In the event of suspected intellectual property rights infringement, you should submit a Trademark Removal Request to Snapwear. This request must include all necessary information and evidence related to the infringement. Snapwear is committed to respecting copyright laws and expects the same from its users.

What is Snapwear's policy regarding content?

Content that promotes hate, illegal activities, or infringes on intellectual property rights will be reviewed and removed. By using Snapwear's services, you agree to adhere to our Terms of Service. When uploading files for printing or adding them to your library, you declare that you have full rights to these contents and are responsible for their printing, use, sale, and distribution.